General Terms and Conditions of Cosm.Ethics Bar

1. Applicability
1.1 These General Terms and Conditions apply to all agreements, offers, and transactions between Cosm.Ethics Bar and its customers.
1.2 By placing an order or purchasing a product, you agree to these terms and conditions.

2. Products
2.1 All products offered by Cosm.Ethics Bar are crafted with sustainable materials and ingredients.
2.2 Despite our commitment to quality and sustainability, minor variations in color, texture, or scent may occur due to the natural ingredients used.

3. Orders and Payments
3.1 Orders can be placed through our official website or authorized sellers.
3.2 Payment must be completed at the time of purchase unless otherwise agreed.
3.3 Cosm.Ethics Bar accepts various payment methods, including credit cards, bank transfers, and online payment services.

4. Delivery and Shipping
4.1 Cosm.Ethics Bar strives to deliver orders within the estimated timeframe. Delays may occur due to circumstances beyond our control.
4.2 Shipping costs will be communicated at the time of purchase and are the responsibility of the customer unless otherwise specified.
4.3 Risk of damage or loss of the products transfers to the customer upon delivery.

5. Returns and Refunds
5.1 Customers may return products within 14 days of receipt, provided they are unused, unopened, and in their original packaging.
5.2 To initiate a return, contact our customer service team with proof of purchase.
5.3 Refunds will be processed within 14 days of receiving the returned product, excluding shipping costs unless the return is due to a defect or error by Cosm.Ethics Bar.

6. Warranty and Liability
6.1 Cosm.Ethics Bar guarantees that its products meet the stated quality and sustainability standards.
6.2 In the case of defective products, Cosm.Ethics Bar’s liability is limited to replacement or refund of the defective item.
6.3 Cosm.Ethics Bar is not liable for any indirect or consequential damages arising from the use of its products.

7. Refill Program
7.1 Customers participating in the refill program must ensure their original packaging is clean and undamaged.
7.2 Cosm.Ethics Bar reserves the right to refuse refill services if the packaging is deemed unsuitable.

8. Intellectual Property
8.1 All intellectual property rights related to Cosm.Ethics Bar, including its brand name, logo, and product designs, remain the exclusive property of the company.
8.2 Reproduction, distribution, or modification of any content without prior written consent is prohibited.

9. Privacy
9.1 Cosm.Ethics Bar respects your privacy and complies with all applicable data protection regulations.
9.2 For details on how we handle your personal information, please refer to our Privacy Policy.

10. Governing Law and Disputes
10.1 These terms and conditions are governed by the laws of [Your Country].
10.2 Any disputes arising from these terms will be resolved through mediation or, if necessary, in the competent court in [Your City].

11. Contact Information
For any questions or concerns regarding these terms, please contact us at:
Cosm.Ethics Bar
Email: info@cosmethicsbar.com
Phone: +31627479299
Address: Professor de Moorplein 521, 5037DR Tilburg, Noord-Brabant, the Netherlands.

By making a purchase or engaging with our services, you acknowledge that you have read, understood, and agree to these General Terms and Conditions.